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Welcome to an experienced manufacturer!

Customer Service Agent

Permanent position (salary starting at $20,00/h depending experience)

Schedule 8h00 AM to 5h00 PM, monday to friday.

Come and be part of the beautiful team SGA! We are waiting for you! It’s time to find out what SGA has to offer you both personally and professionally.

 

Sommary : The customer service agent responds to inquiries, provides information about products, services and processes service requests. He must create an excellent customer experience and be an ambassador for the company.

Social Advantages :

  • Complete collective insurance ;
  • Birthday day paid ;
  • 12 sick days ;
  • 4 public holidays between Christmas and New Year’s Day ;
  • Referral bonus $800 ;
  • Discounts on SGA products and more !

Responsibilities :

  • Respond to customer needs by phone and if necessary by email (order, informations, returns, replacements, etc.) ;
  • Computerize orders ;
  • Answer the phone (call reception between 60-80 calls per day) ;
  • Follow-up of submissions to be made with sellers ;
  • Carry out customer proposals (if necessary) ;
  • Sales support ;
  • Perform all other related tasks, as required.

Qualifications required : 

  • Have a minimum of 2 years of experience in customer service in a manufacturing environment ;
  • Excellent bilingualism both verbally and in writing (mandatory) ;
  • Enjoy answering the phone as well as entering data ;
  • B2B experience ;
  • Have good knowledge of the Office suite (Intermediate level: Excel, Outlook, etc.) ;
  • The ability to work in a team ;
  • Have a strong sense of organization ;
  • Ability to handle pressure ;
  • Have good communication skills ;
  • Being able to multitask.

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    DÉPARTEMENT DES RESSOURCES HUMAINES
    91 Théodore-Viau
    Terrebonne (Québec) Canada
    J6Y 08J
    rh@sga.ca
    Téléphone 450-477-0526
    Télécopieur 450-477-0186

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